How it all (doesn't) work

The new, modern DCF functions like a well-oiled machine...In theory.

Applications are made either at the local welfare office, or at any number of community partners. Of course the entire application is online on the Dunder-Mifflinesque Access Florida website. Remember, it's welfare, food stamp and Medicaid applicants we're talking about here. Some can't read. Most aren't computer literate. That didn't disuade DCF from platforming all applications through a terminal.

Once the application is submitted, a DCF worker somewhere receives it, processes it, then just kinda leaves it floating in limbo. Should any changes need to be made, a different worker performs the change, then sends the case back to limbo. Have a question? Another worker elsewhere answers it, then sends it back to limbo.

So ideally, all of these separate components function together to result in a comprehensive process. In reality, they fail in brilliant fashion. I'm going to talk a little about each of the elements in upcoming posts, and why lack of training and accountability muck up the works nearly every time.